Terms and Conditions



PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of MOTOHAUS. The collective work includes works that are licensed to MOTOHAUS. Copyright 2003, MOTOHAUS ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with MOTOHAUS or purchasing MOTOHAUS products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with MOTOHAUS or to purchase MOTOHAUS products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by MOTOHAUS. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of MOTOHAUS used in the site are trademarks or registered trademarks of MOTOHAUS

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, MOTOHAUS disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. MOTOHAUS does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. MOTOHAUS does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

MOTOHAUS shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if MOTOHAUS has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a MOTOHAUS product is mistakenly listed at an incorrect price, MOTOHAUS reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. MOTOHAUS reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, MOTOHAUS shall issue a credit to your credit card account in the amount of the incorrect price.

Term Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by MOTOHAUS without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

MOTOHAUS may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to MOTOHAUS.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of MOTOHAUS products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of MOTOHAUS products) must be commenced within one (1) year after the claim or cause of action arises. MOTOHAUS's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. MOTOHAUS may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a MOTOHAUS or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

MOTOHAUS does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, MOTOHAUS is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, MOTOHAUS reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to MOTOHAUS in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless MOTOHAUS, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, MOTOHAUS may link to sites operated by third parties. However, even if the third party is affiliated with MOTOHAUS, MOTOHAUS has no control over these linked sites, all of which have separate privacy and data collection practices, independent of MOTOHAUS. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, MOTOHAUS seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

SHIPPING AND RETURN POLICIES

To provide faster delivery and turn around time; Motohaus ships products out from different warehouses throughout the United States. Usually averaging 1-3 business days for processing before shipping. Depending on the package, we ship using different carriers according to the item's location, content, and size.

Insurance & Damage

All products are insured for its value and packed well for precaution; however, accidents may happen. In the event a product arrives damaged, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Motohaus within 5 days of receiving your order. If these steps are not followed, your shipment may not qualify for the insurance claim.
*Take pictures of the damaged product and all of its content and send them to us via this FORM
*Keep the product and its original packaging as it arrived.
*Make a list of the damaged or lost item(s).
*DO NOT send the product back to us; once we received the information listed above we will file a damage claim with the shipper. Once a damage claim is filed, the carrier will pick up the product for return or inspection; a replacement will be sent after claim return confirmation.

Shipping Rates

The Shipping Rates shown at time of checkout are dimensional rates only. Sometimes these rates may be incorrect due to size and shipping location and so final adjustments may be needed. In the case any shipment adjustments may be needed, we will contact you for the difference in shipping charges. International orders (Outside the USA) are not automatically processed as we may require additional information from you. Furthermore, final shipping cost may be adjusted depending on current international shipping rate (we will contact you before the order is processed if this is the case).

Return of an item

Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted if opened, installed, and/or otherwise used. If a product is ordered and not wanted, the UNUSED item can be returned within 30 days. Please know that shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date.

Returns will incur a 25% restocking fee if returned after the item has already been shipped. All other aforementioned policies will also apply.
Note: Special Order Items & Clearance Items are Non-Refundable. We will NOT accept returns without a RMA #.

Manufacturer's Product Warranty

All products come with the warranty that is applied directly by the manufacturer. Motohaus DOES NOT offer any type of product warranty, nor are we responsible for product failures or failures due to installation. Any manufacturer warranty claim/s will have to be dealt directly with the manufacturer. Please check directly with the manufacturer for further details on product warranty.

Some imported items may have a limited manufacturer warranty. In this case, please inquire to determine if your overseas item may be covered under a limited manufacturer warranty. As with US manufacturers, we will only serve as a mean of communication; however, we will not be responsible for any warranty terms given by an overseas manufacturer.

Cancellation of an order

In the case that an order has not shipped or been processed; the complete/partial order can be canceled for a full refund (shipping & tax included). This will also apply to special orders as long as the product hasn't been processed or shipped inbound; please contact us to verify. Please be courteous and notify us ASAP if this is the case and we will do our best to accommodate you.

Special Orders

All special orders CAN NOT be canceled or refunded for any reason. Once the order has been processed or shipped inbound there is no return from the manufacturer. We will notify you when an order is a special order prior to processing your order.

Shipping & Delivery

Some packages shipped may or may not require signatures for package release. In the case a package requires a signature and can not be signed for, the carrier may have package pick up locations if you are unable to sign for the package. In the case the item is returned due to negation or unavailability, you will be responsible for the return shipping costs and pay a 25% restocking fee. These fees will be charged to your account on file. Under any and all circumstances, Motohaus will not be responsible for shipping costs. Motohaus does not refund any shipping charges, inbound or outbound.
Note: In the event that the product you ordered is sent either incorrectly or processed wrong by Motohaus, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.

RMA #

To return an item back to us, please do the following:
Contact Customer Service to receive a RMA number. All packages returned without a Returned Merchandise Authorization number will be refused. Package the item up in original packaging unless deemed unusable.
* Include the UNUSED parts and any additional information that was included.
* Include a copy of your receipt or packing slip.
* Write a brief description of the problem with the product.
* If you have a receipt for the return shipping include as well.
* We DO NOT except any freight collect packages.


Once we have received the above information we will notify you via email or phone and let you know the status.